Legal Notice
Accessing this website https://www.aparthotelfontanellas.com/ confers upon you the status of USER, which implies your expressed acceptance with any reservations whatsoever of this legal notice and the last updated version of the privacy policy at the time you access it, without prejudice to the General Contracting Terms and Conditions which, where applicable, are mandatory. Please read these documents carefully before using or accessing this website. We reserve the right to change, modify, add or remove portions of these terms and conditions at any time.
Accessing this website does not imply in any case the existence of a commercial relationship between the user and the website.
I. OWNER OF THE WEBSITE
In compliance with Art. 10 of Law 34/2002, of 11 July, on Electronic Commerce and Information Society Services, the following information about the owner of this website is provided:
- Owner of the Website: FONTANELLAS PARQUE S.A. (HOTEL FONTANELLAS)
- Registered office: Calle Velázquez nº8, 07002 Palma, Islas Baleares, Spain.
- C.I.F.: A78789708
- Registration data: registered in the Commercial Registry of Mallorca, Book 147, Sheet 145, Page PM 16887
In addition to the registered office, users can submit their requests, questions or complaints through the following means:
- Website contact form
- Telephone number: +34 971 719 720
II. TERMS OF USE
1. Introduction. HOTEL FONTANELLAS provides information about accommodation, services and activities on its website and users can make online reservations. By accessing and using this website, you agree to be bound by the terms and conditions set out below, and you are therefore advised to read this section carefully before browsing.
2. Obligations of Users. Users agree to use this Website in a legitimate way, in accordance with these terms and conditions, and in a way that does not damage the rights or interests of HOTEL FONTANELLAS or third parties. The User also undertakes without limitation to the following:
- Not to carry out illegal actions or actions contrary to public order or good faith;
- Not to use the data published on the Website to send unsolicited communications (spam).
- Not to enter or disseminate false, misleading, ambiguous or inaccurate information or content on the website in such a way as to mislead the recipients of the information, nor to disseminate content of a racist, xenophobic, pornographic, or terrorist apology nature or that violates human or minors’ rights;
- Not to take any action involving the infringement of intellectual property rights of HOTEL FONTANELLAS or third parties;
- Not to damage the physical and logical systems of HOTEL FONTANELLAS, its suppliers or third parties;
- Not to introduce or spread computer viruses or use any other physical or logical systems that may cause the aforementioned damage;
- Not to remove, alter, evade, or manipulate any protection device or security system installed on this website.
3. Exclusion of liability. This Website is provided “as is” and its use is at the User's own risk. Therefore, neither HOTEL FONTANELLAS nor its administrators, employees, suppliers or collaborators shall be liable for damages, of any nature, direct or otherwise, arising from the use of the Website, expressly excluding HOTEL FONTANELLAS, to the fullest extent permitted by law, any warranties of any kind, whether express or implied.
HOTEL FONTANELLAS does not guarantee the availability and accessibility of the Website, although it will make every reasonable effort to do so. Occasionally, this service may be interrupted for the time necessary to carry out the relevant maintenance operations.
HOTEL FONTANELLAS shall not be liable for possible damages resulting from interferences, interruptions, computer viruses, telephone line malfunctions or disconnections due to causes beyond the control of the aforementioned entity; for delays or blockages in the use of this electronic system due to deficiencies or overloads in the data processing centre, telephone lines, Internet system or other electrical systems; nor any other alteration that may occur in the Software or Hardware of Users. Nor does this ensure the absence of viruses, malware, Trojan horses or other elements that may cause alterations in the User's computer system, documents or files, excluding any liability for damages of any kind caused to the User for this reason. HOTEL FONTANELLAS shall not be liable for damages caused by third parties through illegitimate interference beyond its control.
HOTEL FONTANELLAS is not liable for damages caused by the use or misuse of the Website’s content, nor for the consequences that may arise from errors, mistakes or omissions in the contents that may appear on this Website provided by the Users themselves or other third parties. HOTEL FONTANELLAS assumes no obligation or liability whatsoever for those services that it does not provide directly.
4. External links. Under no circumstances will HOTEL FONTANELLAS accept liability for the content of external links, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity and legality of any material or information contained in any of these hyperlinks or other sites. The inclusion of these external links shall not imply any form of association, merger or participation with the linked entities.
5. Processing of personal data. Users may find information on the processing of their data and how to exercise their rights of access, deletion, limitation and rectification of their personal information, as well as the right to oppose their processing and portability in the privacy policy available on the homepage of the website. This policy is incorporated by reference in these terms and conditions.
6. Intellectual property and copyright. Without prejudice to content in respect of which third parties hold intellectual rights, the intellectual property rights of the Website, the domain name, its source code, design and navigation structure and the elements contained therein (including, but not limited to, images, sound, audio, video, software, or text; trademarks or logos, colour combinations, structure and design, etc.) are owned by HOTEL FONTANELLAS and has the exclusive right to use the aforementioned elements and, more particularly, the right to reproduce, distribute, publicly communicate and transform them, in accordance with the current Intellectual Property Law. The reproduction, distribution and public communication (including making available) of all or part of this website’s content, in any format and by any technical means, are expressly forbidden without the authorisation of HOTEL FONTANELLAS or, when applicable, third-parties holding the intellectual property rights or copyright related to the content concerned. However, users may view the elements of this Website and even print, copy and store them on their computer’s hard disk or on any other physical support, as long as this is exclusively for personal and private use. Those entities or individuals who are interested in establishing a link to this website must do it with a prior authorisation of its owner and must guarantee that they only allow access to it but do not copy its contents and services.
7. Nullity of clauses. If any provision of these terms of use is declared invalid, this shall only affect that provision or that part of it which has been declared invalid. The terms shall otherwise remain in full force and effect and the provision, or the part affected, shall be considered as non-existing.
8. Acceptance. Accessing and using the Website necessarily imply that each and every one of these terms of use is expressly accepted.
9. Applicable law and jurisdiction. Without prejudice to the rights recognised to consumers by the Royal Legislative Decree 1/2007, of 16 November 2007, this website shall be governed by the Spanish Law to the exclusion of its conflict of law rules and any dispute arising from its use or from the services linked to it shall be subject to the jurisdiction of the competent Courts in compliance with the applicable regulations.
The European Commission provides an online dispute resolution platform for consumers, which can be accessed through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Version 1.0 – December 2023
Conditions of Reservation
INTRODUCCIÓN
Las presentes condiciones generales se aplican a las reservas tramitadas mediante la web https://www.aparthotelfontanellas.com/ (en adelante la “Web”). Las reservas formalizadas constituyen un contrato entre Usted (en adelante el Cliente) y la empresa cuyos datos fiscales se indican a continuación (en adelante el HOTEL FONTANELLAS):
FONTANELLAS PARQUE S.A., con domicilio en Calle Velázquez nº8 (07002) - Palma de Mallorca - Islas Baleares y CIF: A78789708.
Se pone a disposición de los Clientes los siguientes canales para dirigir sus peticiones, cuestiones o reclamaciones:
- Formulario de contacto de la web
- Email: reservas@hotelfontanellas.com
La solicitud y la tramitación de reservas en esta Web, suponen la aceptación plena e incondicional de la Nota legal y Política de Privacidad de la Web junto con las presentes condiciones generales de contratación, en su última versión, sin perjuicio de las condiciones particulares de las reservas que se dispongan en el proceso. Por ello, aconsejamos que proceda a la lectura de estas condiciones, antes de solicitar o formalizar su reserva y cada vez que acceda a nuestra página Web, ya que nos reservamos el derecho de cambiar, modificar, añadir o eliminar en cualquier momento parte de estas condiciones generales.
REGULACIÓN JURÍDICA
Las presentes condiciones generales están sujetas a lo dispuesto en la Ley 7/1998, de 13 de abril sobre Condiciones Generales de Contratación, el Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y usuarios y otras leyes complementarias, la Ley 34/2002, de 11 de Julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico, así como toda la normativa turística que resulte de aplicación y, subsidiariamente, el Código Civil y el Código de Comercio.
CLAUSULADO
La formalización de reservas a través de la Web está sujeta a las siguientes cláusulas:
1. Manifestaciones: El Cliente manifiesta:
a) Ser mayor de edad y disponer de plena capacidad para formalizar la reserva, manifestando que entiende y comprende la totalidad de las condiciones que se encuentran en la Web.
b) Que los datos suministrados cuando formaliza la reserva son verdaderos y completos.
c) Que confirma la reserva solicitada y especialmente las habitaciones y servicios seleccionados, las fechas indicadas y el número de personas.
2. Acceso a la Web: El acceso a esta página Web es responsabilidad del Cliente.
3. Reserva
3.1. En la reserva se incluyen los servicios detallados según las condiciones de la tarifa estipuladas en la página desde la que se solicita o formaliza dicha reserva, por ejemplo, el régimen de alojamiento. Esas condiciones particulares junto con las presentes condiciones generales deberán ser aceptadas por usted antes de formalizar la reserva.
3.2. El contrato podrá válidamente formalizarse en castellano y en los demás idiomas disponibles en la web. En caso de discrepancia entre las versiones traducidas de las presentes condiciones, prevalecerá la versión castellana.
3.2. El Cliente acepta que el HOTEL FONTANELLAS no asume obligación ni responsabilidad alguna respecto de aquellos servicios que no preste directamente y en particular respecto a la falta de veracidad, al carácter incompleto, a la falta de actualización y/o a la imprecisión de los datos o informaciones sobre ofertas, precios, características y cualesquiera otros datos e informaciones relevantes acerca de productos o servicios de proveedores externos que se anuncien o pudieran reservar mediante la Web. Asimismo, el HOTEL FONTANELLAS queda exonerado de cualquier responsabilidad derivada del incumplimiento o cumplimiento defectuoso por tales proveedores de las obligaciones derivadas de sus obligaciones contractuales o de la normativa en vigor.
3.3. Reservas on-line: El proceso de formalización de las reservas online sigue los siguientes pasos:
- 1. Disponibilidad: Búsqueda de fechas y selección del tipo de habitación y número de personas.
- 2. Recogida de datos personales, aceptación de las condiciones generales y solicitud de datos de tarjeta y pago con cargo a tarjeta vía pasarela TPV.
- 3. Confirmación de la reserva y pago, error o cancelación del pago.
Salvo que se disponga otra cosa en las condiciones de la tarifa, la reserva no se considera firme mientras no se lleve a cabo el pago del precio o del depósito estipulado. Una vez efectuada su reserva, el Cliente recibirá por correo electrónico a la dirección de contacto proporcionada junto con las condiciones de contratación que ya le han sido proporcionadas en el trámite de reserva una "Confirmación de Reserva con el número de localizador".
3.4. Reservas bajo petición (reservas on request): Para los servicios que sólo puedan reservarse bajo petición, salvo que se disponga otra cosa en las condiciones de la tarifa, la mera solicitud de disponibilidad no supondrá la contratación de la reserva, quedando ésta sujeta al cumplimiento de los requisitos señalados en la página desde la que se formula su petición, así como a su efectiva confirmación por parte del HOTEL.
3.5. En cada paso de la reserva, los eventuales errores en la introducción de los datos podrán corregirse utilizando el botón “atrás” de su navegador. Asimismo, en la Confirmación de Reserva se recapitularán los datos de la reserva. En caso de detectar eventuales errores, los Clientes deberán solicitar inmediatamente las oportunas correcciones enviando un email a: reservas@hotelfontanellas.com
4. Precio y pago
4.1. Las condiciones, el precio de la estancia proyectada y/o de los servicios solicitados, así como los métodos de pago aceptados, son los que se determinan expresamente en las condiciones de la tarifa incluidas en la página en la que usted solicita o hace la reserva.
4.2. Salvo indicación específica en sentido contrario, los precios que se indican en la Web son Precios Venta al Público, IVA incluido.
4.3. La transacción se efectuará en EUROS, sea cual sea el origen del Cliente.
4.4. El Cliente autoriza expresamente al HOTEL FONTANELLAS para realizar los cargos previstos en las condiciones de la tarifa, por ejemplo, para hacer frente a posibles penalizaciones por cancelación tardía o no presentación, aceptando que los datos del medio de pago que haya proporcionado sean utilizados para llevar a cabo los correspondientes cobros.
4.5. Las promociones y ofertas sólo serán válidas durante el tiempo que permanezcan accesibles a los destinatarios del servicio.
5. Modificación o cancelación de las reservas
5.1. La modificación o la cancelación de las reservas confirmadas se sujetarán a las condiciones particulares previstas en las condiciones de la tarifa. Cualquier modificación o cancelación deberá ser solicitada al HOTEL FONTANELLAS a la dirección de correo electrónico disponible en la Web o en la Confirmación de Reserva o a través del apartado “Mi reserva” del sitio web indicando el correo electrónico facilitado en el momento de hacer la reserva y el localizador de la misma.
5.2. La modificación de la reserva está sujeta a disponibilidad en el hotel.
6. Derecho de desistimiento: A los efectos de lo previsto por el artículo 97.1.m) RDL 1/2007, se le informa de que, atendiendo a lo dispuesto por el artículo 103 l) del citado Real Decreto Ley, no le asiste el derecho de desistimiento.
7. Nulidad de las cláusulas: Si una o varias de las cláusulas incluidas en estas condiciones generales, fuese declarada total o parcialmente nula o ineficaz, ésta afectará sólo a dicha disposición o a aquella parte que haya sido así declarada, subsistiendo las condiciones generales en todo lo demás, teniéndose tal disposición, o la parte de la misma afectada, por no puesta.
8. Aceptación: La solicitud y la formalización de la reserva implican necesariamente que todas y cada una de las presentes condiciones generales, consideradas como parte integrante de la reserva y completada con las condiciones de la tarifa y la legislación específica aplicable, son expresamente aceptadas por usted. Las presentes condiciones, las condiciones particulares de la tarifa y la confirmación o solicitud de reserva, expresan la integralidad de las obligaciones entre las partes.
9. Ley aplicable y fuero competente: El presente contrato, se regirá por la ley española con exclusión de sus reglas de conflicto de ley. Sin perjuicio de los derechos reconocidos a los consumidores en materia de competencia jurisdiccional por el Real Decreto Legislativo 1/2007, de 16 de noviembre, cualquier controversia que pudiera derivarse de la utilización de la Web o de los servicios vinculados a la misma se someterá a la jurisdicción y competencia de los Juzgados y Tribunales competentes atendiendo al domicilio del HOTEL FONTANELLAS, renunciando expresamente el Cliente a su fuero propio si lo tuviera.
Data Protection
PRIVACY POLICY OF HOTEL FONTANELLAS’ WEBSITE
This privacy policy applies to the website https://www.aparthotelfontanellas.com/ (hereinafter “website”). Please, read it carefully. It contains essential information about how your personal data are processed and the rights under the applicable legislation on the subject.
We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with any changes in legislation and jurisprudence. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels listed below.
You declare that the data you provide us with, now or in the future, are correct and truthful and you undertake to inform us of any changes in such data. If you provide third-party personal data, you undertake to obtain the prior consent of those concerned and to notify them of the information contained in this policy.
Compulsory fields must necessarily be filled in order to process your applications.
1. Who is responsible for the processing of your data?
Unless otherwise specified, the personal data controller is FONTANELLAS PARQUE S.A. (hereinafter HOTEL FONTANELLAS), located in Calle Velázquez nº8 (07002), Palma de Mallorca, Islas Baleares, Spain.
For further information on the processing of your data or to exercise your rights under current legislation on the subject, please send an email to protecciondedatos@hotelfontanellas.com
2. What will we process your data for and on what legal basis?
2.2. Service provision and booking management. Data provided in your requests will be processed for the provision of the services requested and booking management. The data categories that we process for these purposes are:
- Identification data and contact details of the reservation holder;
- Booking/service request details (dates, services included, customer identification data and, when necessary for the service, contact data, personal characteristics data (date of birth/age) and ID card/passport (nationality, document number, expiry date and country of issue);
- Economic and transaction data.
These data are obtained directly from you or from third parties who have processed the request on your behalf, e.g. the reservation holder or other travel agencies.
These processing operations are necessary for the provision of the services requested, the execution of the travel contract or for the implementation of pre-contractual measures at your request. Economic data and data on transactions of goods and services will be processed for accounting and administrative management purposes and to fulfill our tax and accounting obligations.
2.3 Attention to queries and claims. Data provided in queries or claims will be processed in order to deal with your requests and to manage any possible complaints. This processing is necessary for the performance of a contract or the implementation of pre-contractual measures at your request. The processing of any health data that you have provided in your claim is covered by art. 9.2. f) of the GDPR, as such processing is necessary for the formulation, exercise or defence of claims.
2.4. Administration and management of web security: We process browsing data (IP addresses or logs) to manage the security of the website. This processing is based on our legitimate interest in ensuring the security of the website. This interest is expressly recognised by Recital 49 of the GDPR. In weighing this interest against your rights and freedoms, it has been taken into account that this processing corresponds to general security practices and does not pose significant threats to data subjects.
2.5. Statistical and quality management purposes: In order to evaluate and manage the quality of our services, we carry out statistics based on aggregated data obtained from transaction and web browsing data, e.g. IP address, weblogs, pages viewed or actions performed on the website (you can find more information in our cookie policy).
These processing operations are based on our legitimate interest to evaluate and manage the quality of our services. In weighing this interest against the data subjects’ rights and freedoms, it has been determined that the data processing had a limited impact on their privacy, corresponded to reasonable expectations of data subjects and did not pose significant threats.
2.7 Sending commercial communications and managing HOTEL FONTANELLAS distribution lists: We process the identification and contact data provided by our customers and users to send them communications relating to our services and to manage our distribution lists.
If you so indicated when contracting the service or if you signed up for our newsletter, we will send you commercial communications about the HOTEL FONTANELLAS’ products and services. This processing is based on the consent you have given to receive such communications by electronic means. Refusing or withdrawing your consent does not affect bookings or the provision of services already contracted.
You may at any time request to unsubscribe from the processing for commercial purposes by clicking the link provided in our communications or by sending an email to ENTER.
To manage our distribution lists, we segment the recipients of our communications by market or data source. This processing consists of a classification based on objective criteria and is not intended for commercial profiling, prediction or behavioural analysis. This processing is based on our legitimate interest in promoting our services to our customers. In weighing this interest, it has been determined that the data processing had a limited impact on data subjects’ privacy, corresponded to reasonable expectations of data subjects and did not pose significant threats.
3. How long will we keep your data?
We generally keep your data during your relationship with us and in any case for the periods established in the applicable legal provisions and for the time necessary to meet any liabilities arising from the processing. We will delete your data when they are no longer necessary or relevant for the purposes for which they were collected. The information related to navigation will be deleted once the web connection has been closed and statistics compiled.
The data processed to send commercial communications will be kept for as long as you do not request their deletion. The media in which your consent to the processing of your data for these purposes is recorded, such as electronic form submission logs, will be kept for the entire processing and the applicable limitation periods.
4. To whom may we disclose your data?
Your data will only be disclosed to third parties under legal obligation, with your prior consent or when it is necessary to provide the services you requested.
If your booking contains ancillary services provided by third party suppliers or your requests concern such services, the personal data necessary for the processing of such booking/service request will be communicated to the relevant suppliers only for this purpose. This is necessary for the provision of the services requested or for the implementation of pre-contractual measures at your request.
5. What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You can also ask for your data to be corrected if they are inaccurate or for incomplete data to be completed, and you can ask for them to be deleted if, among other reasons, these data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request that we restrict the processing of your data. In this case, we will only process the data concerned for the formulation, exercise or defence of claims or for the protection of other individuals’ rights. Under certain conditions and on grounds relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing these data except for compelling legitimate reasons that override your interests or rights and freedoms, or for the formulation, exercise or defence of claims.
You may also, under certain conditions, request the portability of your data to be transferred to another data controller.
You may withdraw your consent for certain purposes without affecting the lawfulness of the processing based on your consent prior to its withdrawal.
You also have the right to object to automated individual decisions that produce legal effects on you or significantly affect you in a similar way, where this right exists in accordance with Article 22 of Regulation (EU) 2016/679.
You also have the right to file a claim with a data protection authority. A list and contact details of the European data protection agencies can be found in the European Commission's website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights, you must send us an application by post or e-mail to the addresses indicated in the section “Who is responsible for the processing of your data?”.
Further information about your rights and how to exercise them can be obtained from the Spanish Data Protection Agency’s website at www.aepd.es or from the website of the data protection authority in your country.